TERMS AND CONDITIONS

GENERAL CONDITIONS OF USE

Please read attentively the following general conditions of use before using this website.

Access to this website and its use are subject to the following general conditions of use - hereafter called and known as “general conditions”.

The website www.florianefosso.com - hereafter known as “the website” - its “brand” FLORIANE FOSSO and labels From Paris to and From Paris to by Floriane Fosso, Floriane Fosso Studio belong to Mrs. Floriane Fosso. 

This “website” and “brands” are under a commercial distribution and diffusion license by LP technopole & FG production Diff inter, France known as “Lp technopole”.

For the purpose of the general conditions of use, the customer refers only to a consumer, or an individual who acquires a product outside of any professional activity.

The owner of the website reserves the right to modify at any time the general sales terms and conditions. The changes of these general terms and conditions of use are legally enforceable to users of the website from the time of their appearance online and cannot apply to transactions completed antecedently. Validation of an order by the customer constitutes acceptance without reservation of the general terms and conditions of use.

The customer is asked to carefully read these general terms and conditions which are made available on the website for the customer to know and memorize. Upon request, the owner of the website will send a copy of the general terms and conditions of use to the customer by email. The continued use of the website by the customer implies that he or she accepts to conform to the following conditions and to be bound to them.

DATA COLLECTION AND FREEDOM

The required personal information collected on the website is protected under the personal information protection policy published on the website, whose terms the customer is asked to accept upon finalizing an order. All the information pertaining to your account is used only in the context of your commercial relationship with florianefosso.com. This information is never shared with third parties or resold. Moreover, your bank information is never in our direct possession. The transactions are entirely processed by Stripe. Pursuant to the provisions of Act no. 78-17 of 6 January 1978 pertaining to data privacy, the website has been registered with the CNIL (French National Data Protection Agency) under number 138100. Pursuant to this law, you have the right to access data and change or delete it. To exercise this right, you can write to Mrs. Floriane Fosso via the contact form in the "contact section" or write a letter to Mrs. Floriane Fosso at: 

16 avenue de Curti, 94100 Saint Maur des Fossés, France

Finally, you also have the option to unsubscribe from newsletters proposed by florianefosso.com(newsletters, brand offers, SMS offers) by simply clicking on the link provided at the bottom of the page in the last newsletter or partner offer you received and/or by writing an email to studio@florianefosso.com 

 

INTELLECTUAL PROPERTY

All elements on the website, whether visual auditory, including the underlying technology, are protected by the rights of the creator, the brand, or patents. The reproduction or representation, in full or in part, of any pages, data or other element of florianefosso.com site, by any medium whatsoever, is prohibited and if done without the permission of the publisher constitutes infringement.

They are the exclusive property of the owner of the website. Any customer who possesses a personal website and would like to include a link to the homage of our website www.florianefosso.com, is first required to obtain authorization from theowner of the website.

However, any hypertext link connecting to the website using the technique of framing or inline linking is strictly prohibited.

In every instance, all links, even those tacitly authorized, must be removed upon the request of  the owner of the website.

The creation of hyperlinks to the florianefosso.com site is subject to the prior agreement of the Managing Editor. Hyperlinks to other sites from florianefosso.com shall not, in any case, engage the responsibility of the website editor. Hypertext links can connect to other websites than our website, therefore, the owner of the website. releases all responsibility in the case that these websites contravene the applicable laws and regulations.

All rights or quotations reserved by Mrs. Floriane Fosso. 

Pictures: Rights owned by Mrs. Floriane Fosso. 

A website built by Squarespace, and conceived, designed and developed by Mrs. Floriane Fosso. 

 

PRODUCTS

The FLORIANE FOSSO products presented on our website are representatives of the designer Floriane Fosso’s collections. The style, design, patterns and colors of the FLORIANE FOSSO products presented on the website can be modified without any previous notice.

 

WARNING

The content of the present website can contain inaccuracies and/or typographical errors. FLORIANE FOSSO  will not be held responsible for any accuracy or error, or loss or damages caused by the use of information obtained on the website or by its intermediary. FLORIANE FOSSO  reserves the right to modify at any time the website and its article and data in it, without any previous notification or warning.

 

ABSENCE OF GUARANTEES

The website and its content is provided “as is” and “within the limits of their availability”. FLORIANE FOSSO will not be held responsible and does not provide any guarantee, explicit or implicit, as for the existence or absence of malware (such as viruses, bugs or Trojan horses) or implicit guarantee regarding the commercial value or adequacy for a specific purpose and declines explicitly all responsibility and guarantee. FLORIANE FOSSO is unable to guarantee that the information made available on the website is 100% accurate, complete or updated, that the website contains no error, or that any error, whatever it could be, can be corrected; and assumes that no responsibility in this regard. If a confirmation of the accuracy of the data available on the website is needed, it is your responsibility to reach Mrs. Floriane Fosso at the following email address: studio@florianefosso.com By using this website, you agreed on doing it at your own risk and assuming the entire responsibility of any impossible use of the present website, of any loss of data and of the costs linked to any help or reparation for goods and/or software used by you to access the website, and you will accept to discharge Mrs. Floriane Fosso from all responsibilities for any damage, whatever the case, caused by your use of the website.

 

LIMITATION OF LIABILITY

Mrs. Floriane Fosso  cannot be held responsible for the damages resulting from a fraudulent website data modification without previously asking for the consent of the company; damages, direct or indirect ones, regardless of the causes or the consequences; and even any imprecision, inexactitude or omission related to the data available on the website.  As some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some or even all of the limitations mentioned above may not apply to you.

 

ACCESSING THE WEBSITE

If you choose or are given a user identification code or password as part of the security procedures of the website, you must treat this information as confidential and should not communicate it under any circumstances to a third party. Mrs. Floriane Fosso has the right to disable any user identification code or password, chosen by you or allocated to you, at any time, if in our opinion you have failed to comply with any of the provisions in those terms. You must not misuse the website by knowingly introducing viruses, Trojans horses, worms, logic bombs or any other material which is malicious or technologically harmful. You hereby agree to defend, indemnify and hold harmless Mrs. Floriane Fosso , its subsidiaries and affiliated companies as well as their representatives, directors, employees and shareholders from and against any lawsuit, damages, losses, costs and expenses, including among other thing any reasonable lawyers’ fees and legal costs ensuing from www.florianefosso.com or linked to the use of this site.

 

APPLICABLE LAW

The general conditions of use are submitted to the French law application.

All litigation, and all difficulty of interpretation, application, and contestation, as well as all difference of opinion relating to the non-contractual obligations and their results will be left up to the competence of the French jurisdiction.

PAYMENT

This website provides secure payment through Stripe online payment method. We accept the following payment methods:

Credit & Debit cards:

Visa, Mastercard and American Express

SHIPPING

Floriane Fosso online store florianefosso.com delivers to all countries in the European Union, the USA, Canada, Switzerland and New Zealand.

Once the order is confirmed, the address provided by the customer for receipt of the order can no longer be changed.

Neither the carrier nor Mrs. Floriane Fosso or “LP Technopole” may be held liable if the order cannot be delivered on account of a mistake in the delivery address (post office boxes cannot be listed as an address).

For deliveries to France, the order will be dispatched by La Poste Colissimo- the French Postal Service.

As from the date of the handing over of the parcel by “Lp Technopole”, the Colissimo service of La Poste undertakes to deliver the order within 2 to 3 working days throughout mainland France (including Corsica), Monaco and Andorra. Delivery is subject to the signature of the recipient. If the recipient is absent, the postal employee will leave a notice of attempted delivery in the letterbox of the customer, notifying him or her that he or she has 15 days to collect the parcel from the post office.

Delivery to the European Union  is dispatched by La Poste’s international service called Colissimo international. 

Deliveries by Colissimo International can be from Mondays to Fridays between 9 a.m. and 6 p.m. The parcel will only be handed over directly to the intended recipient against signature. If the intended recipient is absent, a notice of attempted delivery will be placed in the recipient’s letterbox. It is possible to contact La Poste Colissimo International to arrange a second delivery attempt (see contact details in the notice of attempted delivery). The intended recipient may then do one of the following:

-       a new delivery attempt to the same address;

-       deposition of the parcel at a relay point of La Poste Colissimo international partner 

Standard delivery in Metropolitan France (including Corsica), Monaco and Andorra: 2 to 3 working days*

Standard delivery within the European Union: 3 to 5 working days*

The customer may track the delivery at any time on the website of La Poste using the tracking number previously provided in the e-mail notifying dispatch of the parcel.

*as from the date on which “Lp technopole” hands over the parcel to the carrier.

Please note that all the products given to the carrier by “Lp technopole” are and remain in an excellent state. In the event of delivery of damaged or incomplete goods, the customer should refuse the delivery and state his or her reasons on the delivery slip.

The customer must then inform FLORIANE FOSSO by e-mail to studio@florianefosso.com,  requesting a new delivery that fits the order, with dispatch costs to “Lp technopole”, or the cancellation of the order and a refund.

In case of a delay in delivery longer than 10 working days after the date indicated during the placing of the order, the sales contract may be cancelled at the request of the customer, who will receive a full refund. The request should be made by e-mail to the following address: studio@florianefosso.com 

The “return” dispatch expenses are borne by the customer, see further. However, if the article is found to be defective, you can send the carrier’s invoice by e-mail to studio@florianefosso.com in order to obtain a refund of the dispatch costs.

Here is the La Poste website: 

https://www.laposte.fr/particulier

Here are the delivery fees: 

France and Monaco: free

European Union: 15 €

The amount of the delivery charges will be indicated under the tab “basket” and is subject to the approval of the customer prior to the validation of any order.

All our dispatches to the European Union (Germany, Latvia, Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Malta, Cyprus, The Netherlands, Denmark, Poland, Spain, Portugal, Estonia, the Czech Republic, Finland, Romania, France, the United Kingdom, Greece, Slovakia, Hungary, Slovenia, Ireland, Sweden and Italy) are plus tax depending of the Value Added Tax applicable in France.

If the provided products are still in their original packaging and have not been worn, washed, ironed, adjusted, dirtied or, in the case of discs, removed from their wrapping, the customer may cancel the order within 15 days of the delivery of the order.

 

To return an article, send it to the following address:

FLORIANE FOSSO

16 avenue de Curti, 94100 Saint Maur des Fossés, France

The costs of the return will be borne by the customer. We advise you to use the following courier services: DHL, FedEx or UPS. The “return” courier expenses are borne by the customer. 

Since the brick-and-mortar shops and the online shops operate independently, an item purchased in a bricks-and-mortar shop cannot be returned to the online shop.

Refunds

Upon receipt of the returned merchandise, the customer will be informed by e-mail of the processing of his or her request. “Lp technopole” reserves the right to refuse returned items in the following cases:

- returns outside the time limit (after 15 working days)

- returns that are not consistent with the stipulations, given that products must be returned in their original packaging and state.

After your returned parcel is received and validated, you will be refunded within 15 working days, and you will receive a confirmation e-mail. The customer will be reimbursed for the full cost of the products returned and the “first dispatch” delivery charges in accordance with the Châtel Law of France. The dispatch costs of the “return” will still be borne by the Buyer.

If you wish to exchange a product, you will have to request a refund and place a new order.

For any other question, feel free to contact us by email studio@florianefosso.com